Appointments can be made online via our website. Just click the “book online” box and you will be taken to our booking page. Just choose your artist and then pick the day and time that suits you best.

Deposits are required to book an appointment and are non-refundable but they can be transferred.

This is a great question.

We only REQUIRE a consultation for any service if you have been previously tattooed (brows, eyes, or lips).

Prior to your procedure (at least 72 hrs before), please make sure to complete all of your client paperwork. The link to complete your paperwork is in your confirmation emails but you can also access it HERE.

We also suggest that if you have an ideal shape and color in mind, bring a few reference photos with you to your appointment. If you regularly get your eyebrows shaped, waxed, threaded, or tinted, please let me know. If there are any stray hairs that fall outside of our final shape, we can remove them. You may fill in your eyebrows prior to your appointment if you wish. This will allow us to get a sense of what your daily makeup routine is like. If you plan to go on a vacation, it is recommended to plan your trip a minimum of 14 days after the procedure.

Altered Aesthetics is located in the Falls Village Shopping Center in North Raleigh (where the best Home Goods and TJ Maxx is!).

The center is located off of Falls of Neuse Rd and Hunting Ridge Rd. We are located in the lower level of the shopping center, behind Chick-Fil-A.

We allow reschedules within 48 hours of your appointment. Your initial email confirmation has a button that will allow you to reschedule or you can call the studio. Please note that if you reschedule less than 48 hrs prior to your appointment, we may require an additional Deposit.

We know this may happen in life and that you may need to cancel your appointment for brows, eyes, lips, or lashes. Please note that deposits are non-refundable, so if you need to cancel, you will, unfortunately, lose your deposit. Please contact us immediately if you need to cancel your appointment.

We accept all major credit cards, cash and AfterPay. We do not accept checks.

Waiver of Liability

I understand there are risks associated with having synthetic eyelash extensions applied to and/or removed from my existing natural eyelashes, and that notwithstanding the utmost care in the application or removal of these products, there still exists risks associated with the procedure and product itself, which include, without limitation, eye irritation, eye pain, discomfort, and in rare cases blindness when improperly handled. As part of this procedure, I understand that a certain amount of eyelash adhesive material will be used to attach the artificial eyelash extension to my existing eyelashes. Even though the Professional may apply or remove my eyelash extension properly, I understand adhesive material may become dislodged during or after the procedure, which may irritate my eyes or require further follow-up care, at my own expense to prevent damage to my eyes. I also understand there is more than one technique for applying eyelash extension to my eyelashes, and I will not attribute any liability to the Professional as a result of this procedure or the use and care of these lashes. I also agree to defend, indemnify and hold harmless Andrea Webb and Altered Aesthetics, LLC from any and all claims, actions, expenses, damages, and liabilities, including reasonable attorney’s fees that might be asserted against them as a result of my having this procedure performed, or my purchase of Altered Aesthetics retail products. As used in this Agreement, the terms “Professional” and “Altered Aesthetics, LLC” include all their respective owners and employees.

Permission to Use Pictures

I hereby grant to Andrea Webb and Altered Aesthetics, LLC the full right to take, publish, and reproduce photographs of me, my face, my eyes, and/or eyelashes, both before and after this procedure, for any advertising, education, or other purposes whatsoever, including the right to retouch these photographs as deemed necessary by Andrea Webb or Altered Aesthetics. I further expressly assign any copyright in these photographs for any advertising or other purposes, along with comments I may provide.

Care & Maintenance

I agree to follow the care and maintenance instructions provided by Altered Aesthetics, LLC and Andrea Webb for the use and care of my eyelash extensions, and that if any follow-up care is required due to my own mistake or negligence, or failure to follow these instructions, this will be at my own expense and risk. I understand that if I do any of the following, it may result in damage to my eyelash extensions or cause my lashes to fall off prematurely. Knowing this I agree to follow these tips for best results: I will avoid oil-based eye products as these will loosen the bond of my eyelash extensions. I understand that it is best to avoid saunas or steam rooms. If I experience any itching or irritation, I agree to contact y Andrea and/or Altered Aesthetics, LLC immediately to have the lash extensions removed. I agree to refrain from using waterproof mascara or an eyelash curler. I agree to not pick, pull or rub my eyelash extensions. I understand that I should not attempt to remove my eyelash extensions on my own or with any product, but that the procedure requires that my eyelash extensions be professionally removed.

Informed Consent

I have read and completed the Altered Aesthetics Consultation and Consent form in its entirety and in truth. I acknowledge that I have been advised of the potential harmful or negative side effects (such as the premature shedding of my eyelashes) that the lash extension procedure or removal may cause to those who have specific medical or skin conditions. I understand that the adhesives and adhesive remover are skin, eye, and mucus membrane irritants and that in rare cases persons may be allergic or have hypersensitivity to synthetics, cyanoacrylate, or formaldehyde which in small amounts may be present in the adhesive. I understand that the procedure requires that I lay still for up to 2 hours or longer with my eyes shut and that if I wear contacts, I must remove my contact lenses for the duration of the lash extension application or removal. I further state that I have no known medical condition that might be aggravated by the procedure or any medical condition that would prevent me from complying with or heeding the Andrea Webb or Altered Aesthetics, LLC instructions or these warnings.

If any action is brought to enforce the terms of this Agreement, the prevailing party shall be entitled to its costs and reasonable attorneys’ fees. Any claims arising out of this Agreement will be resolved through binding arbitration using the rules of the American Arbitration Association.

This Agreement will remain in effect for this procedure, and all future procedures conducted by Professional or any other professional conducting business at the establishment listed within this Agreement.